SHIPPING AND RETURNS
SHIPPING POLICY
Illusions Virgin Hair LLC ships orders using USPS:
International Orders: Illusions Virgin Hair LLC is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery.
LOCAL PICK UP
You may pick up your orders if you are local (indicate in shipping option during checkout) at:
Gi’Zelle’s Head to Toe
4922 Reading Road
Cincinnati, Ohio 45237
513-802-5772
Tuesday-Friday 12:30 pm -7 pm and Saturday 12:30 pm - 6pm
*Please bring your ID to pick up your online order
NOTE: YOU MUST PUT IN A VALID SHIPPPING ADDRESS OR YOU WILL GET AN ERROR MESSAGE AND YOUR ORDER WILL NOT BE PROCESSED. YOU CAN USE THE STORE'S ADDRESS, HOWEVER, YOU MUST ENTER A VALID PHONE NUMBER.
RETURN POLICY
NO RETURNS, NO EXCEPTIONS. We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair. Please be sure to check all items for length and texture prior to leaving the store. No Exchanges or Returns.
If there is a quality issue please contact our office at 937-242-0498 WITHIN 7 days of receipt for an exchange.
Illusions Virgin Hair LLC ships orders using USPS:
- Shipping charges will be based on weight of merchandise
- Insurance is included in the shipping cost
- Orders will ship within 2-4 business days of receiving payment
- Orders require 3–5 business days for delivery after it ships depending on its destination
- Shipping confirmation and tracking is available via email as soon as your order ships
International Orders: Illusions Virgin Hair LLC is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery.
LOCAL PICK UP
You may pick up your orders if you are local (indicate in shipping option during checkout) at:
Gi’Zelle’s Head to Toe
4922 Reading Road
Cincinnati, Ohio 45237
513-802-5772
Tuesday-Friday 12:30 pm -7 pm and Saturday 12:30 pm - 6pm
*Please bring your ID to pick up your online order
NOTE: YOU MUST PUT IN A VALID SHIPPPING ADDRESS OR YOU WILL GET AN ERROR MESSAGE AND YOUR ORDER WILL NOT BE PROCESSED. YOU CAN USE THE STORE'S ADDRESS, HOWEVER, YOU MUST ENTER A VALID PHONE NUMBER.
RETURN POLICY
NO RETURNS, NO EXCEPTIONS. We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair. Please be sure to check all items for length and texture prior to leaving the store. No Exchanges or Returns.
If there is a quality issue please contact our office at 937-242-0498 WITHIN 7 days of receipt for an exchange.
